What is your returns policy?
At Briana Edith we want to keep shopping simple! Within 60 days of purchase if you are not 100% satisfied with your purchase you can return your order for a full refund. In fact, we will pay for domestic postage!
Simply return the item in its original packaging, with all tags attached and in an unworn/undamaged condition and we will credit you with a full refund within 14 days of the item being returned. Postage costs will be credited on top of the refund amount. Please note, products must be in the condition that you received them.
Please email us for a Returns Authority Number before sending items back. Goods returned without an authority number will be returned to sender and no refund will be given..
- You can return your purchase for up to 60 days from the purchase date. Please note the product must be received by Briana Edith within 60 days of the original payment.
- Products must be in the condition you received them and in the original box and/or packaging.
- A Returns Authority Number must be printed on the outside of the post parcel for identification purposes.
- Return shipping is FREE within Australia, (We will credit the shipping costs when we process the refund).
- Briana Edith cannot take responsibility for returned products that arrive damaged or are lost in transit - so make sure you pack your returns up nice a snug and we recommend you register your parcel with Australia Post.
- Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 14 days. Please note that depending on your credit card company/bank it may take an additional 2-10 business days after your credit is applied for it to appear in your account.
- If your return does not fit the returns criteria we will unfortunately have to post the item back to you.
- Please note earring purchases are final and cannot be returned due to hygiene reasons
- Happy Shopping!
What is your return postal address?
PO Box 7556
West Lakes SA 5021